Home Video Store Help

Website/ Item Updates

• BEFORE YOU ORDER:
• Info For Our Promotional Sales

Orders

• I just placed order, can I change something?
• I haven't received an order confirmation or shipping confirmation, should I be concerned?
• Why is my package taking so long to be delivered?
• When will My Pre-order(s) Ship?
• Can I cancel an order?

Damages/ Playback Issues

• I received a wrong or damaged item, what should I do?
• My Disc Does Not Play, What Do I Do?
• Why am I having difficulty playing certain Kino Lorber DVDs on my computer?

Slipcover/ O-Card Questions

• SlipCovers/ O-Cards

Shipping

• Late and Lost Packages
• When will my order ship?
• How will my order ship?
• Will I Be Charged for Shipping?
• What if I’m shipping outside the USA?
• RE-SHIP CENTERS
• Questions about the Location of US Packages

Canada/ International Orders

• What if I am Shipping to Canada?
• Foreign Order Questions
• Where to buy our titles in Canada?
• Questions about the Location of Canadian Packages
• Shipping Outside United States and Canada

Return Policy

• Can I Return My Item if I am Not Satisfied or Ordered by Mistake?
• What if my item(s) are damaged or defective?

Account

• How do I sign up for an account?
• How do I change the any information linked to my account?
• How do I change the password to my account?

Payment

• What Payment Methods can I Use for Purchase?
• Double Charged Credit Cards
• How does the ordering system work? I'm concerned about online credit card piracy.

General Questions

• Subtitles/ Closed Caption Questions
• What regions are Kino Lorber DVDs encoded for?
• Why are certain titles not available on Blu-ray?
• Can I suggest a film?
• Does Kino have a store, or can I visit your office to buy videos?
• What is Kino Lorber's policy regarding customer privacy?
• Universities, Libraries, and other institutions
• Do You Price Match with Other Retailers?

Replacement Discs