Home Video Store Help
Website/ Item Updates
BEFORE YOU ORDER:
Info For Our Promotional Sales
I just placed order, can I change something?
I haven't received an order confirmation or shipping confirmation, should I be concerned?
Why is my package taking so long to be delivered?
When will My Pre-order(s) Ship?
Can I cancel an order?
Damages/ Playback Issues
I received a wrong or damaged item, what should I do?
My Disc Does Not Play, What Do I Do?
Why am I having difficulty playing certain Kino Lorber DVDs on my computer?
Slipcover/ O-Card Questions
Late and Lost Packages
When will my order ship?
How will my order ship?
Will I Be Charged for Shipping?
What if I’m shipping outside the USA?
Questions about the Location of US Packages
Canada/ International Orders
What if I am Shipping to Canada?
Foreign Order Questions
Where to buy our titles in Canada?
Questions about the Location of Canadian Packages
Shipping Outside United States and Canada
Can I Return My Item if I am Not Satisfied or Ordered by Mistake?
What if my item(s) are damaged or defective?
How do I sign up for an account?
How do I change the any information linked to my account?
How do I change the password to my account?
What Payment Methods can I Use for Purchase?
Double Charged Credit Cards
How does the ordering system work? I'm concerned about online credit card piracy.
Subtitles/ Closed Caption Questions
What regions are Kino Lorber DVDs encoded for?
Why are certain titles not available on Blu-ray?
Can I suggest a film?
Does Kino have a store, or can I visit your office to buy videos?
What is Kino Lorber's policy regarding customer privacy?
Universities, Libraries, and other institutions
Do You Price Match with Other Retailers?
There are no articles in this category yet