My Disc Does Not Play, What Do I Do?

Please read this before contacting us:

- Make sure you have latest firmware installed on your machine. We are required to use latest copyright protections.

- For Blu-rays, you must have a Blu-ray player.

- For 4K UHD discs, you must have a 4K compatible player.

- Majority of our discs are copy-protected to work in the United States and Canada. Check sites such as DVDBeaver who keeps a tally on region protection.

- We do not warrant our discs will play on region free players since these machines are altered to bypass protections and often contain dated firmware.

- If you wish to return or exchange you must return to original seller. If you purchased at Kino Lorber, fill in the form below.