Your package was sent via the United States Postal Service / Canadian Post. Before arranging a reshipment that could have same results, you should first contact your postal service. They may be holding it for customs fees or other reasons (this is something we cannot control). The USPS tracking number is




In other instances, the local Postal Service may be holding you package or it could be stuck in customs, which in that case you should call them or visit their local offices to see if they are holding it in their store.

We send out 3 emails: A Purchase Confirmation, Order Approval, then an Order Shipping Confirmation. Most common reasons not to receive message is that the wrong address has been provided or message has been picked up by spam filter. If you are wondering why you haven't received a shipment confirmation may be that your package may include a pre-order or out-of-stock item. It is important to note that we do not split orders. We ship out an order in its entirety and not separately in accordance to what we have in stock and what we don't. Once the pre-ordered or out-of-stock title is available, we can process your order and ship it to you.

If they do not have your package, contact us again and we can arrange a reshipment and see if we can get that package to you as soon as possible